API terms and conditions

Please read these Terms and Conditions carefully before proceeding to register for our services

These terms of service (together with the documents referred to in it) tell you the terms on which you may order the API information services from Cityfalcon.ai (each, "the site").

Please read these terms carefully and make sure that you understand them, before ordering any such services from the site.


Please note that when you register to order services from the site, you will be asked to agree to these terms and these terms will form the contract for services created between us for the sale of those services to you (the "Contract for Services”) including, where relevant, for free-trials of those services. If you do not accept these terms, you will not be able to order any API information services from the site and should refrain from attempting to do so.

By accessing or using the site or our services, you are confirming your acceptance of these terms and that you agree to be bound by them. If you are acting on behalf of a company, you are also confirming that you are authorised to bind the company in this way when you are accessing or using the site or our services.

You should print a copy of these terms for future reference.

We amend these terms from time to time as set out below. Every time you wish to order services, please check these terms to ensure you understand the terms which will apply at that time.

These terms were most recently updated on 26 February 2016.

These terms refer to the following additional documents, which apply to

a) visits to the site in relation to use of the Services
b) any other visits to the site (The website Terms of Service and the Privacy & Cookies Policy as published on any site operated by us and as updated from time to time).

We are City Falcon Limited (the "Information Service Provider"). We are registered in England and Wales under company number 09107763 and our main trading address is Level39, One Canada Square, Canary Wharf, London E14 5AB. Our VAT number will be notified to customers appropriately. We are a limited company.

We host and provide access to the Services (defined and described below) via our API infrastructure.

If you wish to give us formal notice of any matter in accordance with the Contract for Services, please see the Notices section below.

The registration pages of the site will guide the Customer through the steps needed to register and to place an order for Services. The order process allows the Customer to check and amend any errors before submitting the order and the Customer agrees to take the time to read and check their order at each page of the order process.

Upon signing up for a trial or otherwise placing an order, the Customer will receive an e-mail from the Information Service Provider acknowledging that the order has been received. The acceptance of the order will take place as described in the clause below.

The Information Service Provider will confirm its acceptance of the order by sending an activation e-mail to the Customer. This email may take up to 24 hours to be processed by the Information Service Provider and, where initial fees are due in advance of activation, will be subject to the Information Service Provider’s receipt of such initial fees. The Contract for Services between the Customer and the Information Service Provider will only be formed when the activation email is sent and the date on which such email is sent shall constitute the “Commencement Date” for the purposes of the Contract for Services.

If the Information Service Provider is unable to supply particular services, for example because that service is no longer available or because of an error in the price on the site (as referred to in the Fees and Payment clause below), the Information Service Provider will inform the Customer of this by e-mail and will not process the order for those services. If initial fees were due in advance of activation for such services and the Customer has already paid for those services, the Information Service Provider will, as soon as possible, refund the full amount paid in relation to the Services that cannot be provided.

The Information Service Provider shall, with effect from the Commencement Date, provide the Services to the Customer on a non-exclusive basis, under a non-exclusive licence, from a remote location for the duration of the Term of this Contract for Services and in accordance with the terms and conditions of this Contract for Services.

The Information Service Provider shall provide access to the Applications and API Infrastructure through the site and shall use its reasonable endeavours to ensure that such access is available, without interruption, 24 hours a day, 7 days a week, 365 days a year. Except as expressly and specifically provided otherwise in this Contract for Services, all other warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Contract for Services. This undertaking shall also be subject to the exceptions contained in Clauses for ‘fees and payment’, ‘support’, ‘force majeure, and ‘termination’ of this Contract for Services.

The Services will be provided by the Information Service Provider during the Term (defined below) of this Contract for Services. The Contract for Services shall commence on the Commencement Date for [either (a) where applicable, an initial fee-free trial period of 14 days or (b)] the initial period of the contract as selected by the Customer. Thereafter the Contract for Services shall renew automatically and continue to do so on a monthly or annual basis as specified in the email sent to confirm receipt of the Customer’s order or the activation email unless and until otherwise terminated in accordance with Section for ‘termination’ of this Contract for Services. The initial period plus each monthly or annual renewal period shall together constitute the “Term” of the Contract for Services.

The Fees due for the Services are specified on the site [and will be confirmed in the email sent to confirm receipt of the Customer’s order or in the activation email. The Customer must pay for Services using the payment facilities provided on the site or, at its discretion and upon request from the Customer, the Information Service Provider can agree to accept payment in a different manner.

The Customer shall pay all Fees to the Information Service Provider upon renewal of the contract in advance unless otherwise agreed in writing by the parties.

In the event that the Customer does not pay all Fees due in advance of activation and / or on periodic renewal, the Information Service Provider may delay access and/ or suspend the Customer’s use of the Services by whatever means it deems appropriate.

The Information Service Provider reserves the right to vary the Fees from time to time as it may deem appropriate. The Customer shall receive no less than 7 days’ written notice via the site of any such variation. Such variations shall take effect upon expiry of such notice and the Customer may exercise its termination rights, described below, in relation to such variation.

The site contains a variety of services and, from time to time, some of the Services may be incorrectly priced. If the Information Service Provider discovers an error in the price of the Services, it will contact the Customer in writing to inform the Customer of this error and will offer the Customer the option of purchasing the Services at the correct price or cancelling the order for that service. The Information Service Provider reserves the right not to process the order for the affected services until it has received the Customer’s instructions. If the Information Service Provider is unable to contact the Customer using the contact details provided during the order process, the Information Service Provider will treat the order as cancelled and notify the Customer in writing. The parties agree that, if the pricing error is obvious and unmistakeable and could have reasonably been recognised as a mispricing, the Information Service Provider does not have to provide the Services at the incorrect (lower) price.

Web Services Overage Fee Adjustment: The Information Service Provider will notify the Customer in writing should the Customer exceed its average volume limit associated with a web Service over a monthly period as agreed with the Customer in the activation email . Upon notification, the Customer will have a month to reduce its volume to comply with its current volume limitation for that Service. Should the Customer continue to exceed its volume limit, The Information Service Provider will upgrade the Customer’s current volume limit to accommodate the higher volumes and adjust the applicable Fee accordingly. Should the Customer decline to accept the adjustment, the Information Service Provider can terminate this Agreement in accordance with Section for ‘termination’ below.

The Applications to which the Customer shall have access are detailed in the contract summary that will be provided to the Customer upon confirmation of the order.

The Customer is free during the Term of this Contract for Services to add to the selection of Applications, subject to availability of required Applications from the Information Service Provider. The Fees shall be amended accordingly in the event of such modification and charged to the Customer on a pro-rata basis up to the date of the next renewal.

In the event that any Users require training in order to use the Applications, it shall be the responsibility of the Customer to ensure that all Users are appropriately trained and to bear any costs associated with such training. The Information Service Provider shall not provide any training of any kind but may do so provided that the Customer bears all associated costs.

The Information Service Provider shall ensure that the API Infrastructure includes reasonably required security measures including firewalls, reserve power, redundant systems and any other infrastructure that the Information Service Provider may from time to time deem necessary.

The Information Service Provider shall make periodic backups of all data relating to the Services that is provided to it by the Customer but is under no obligation to do so.

The Information Service Provider shall be responsible for all maintenance and upgrades to the API Infrastructure which may from time to time be required.

Subject to the provisions of Section for ‘support’, the Customer shall be responsible for all maintenance and upgrades to the Customer Computer Systems which may from time to time be required.

Whenever possible, the Information Service Provider shall use its best and reasonable endeavours to undertake maintenance work outside of the Customer’s business hours.

Unless maintenance is corrective in nature, the Information Service Provider shall provide at least 5 Business Days’ notice of any maintenance which may affect the Customer’s use of the Services. The Information Service Provider shall use its best and reasonable endeavours to provide as much notice as possible in the case of corrective maintenance, however advance notice may not always be possible.

Where maintenance will disrupt the Services, the Information Service Provider shall aim to complete all necessary work within 16 Business Hours or as soon as possible thereafter where resolution in that time is not possible.
Whenever possible, the Information Service Provider shall provide a workaround solution to the Customer to enable the Customer’s continued use of the Services or to enable use that is as close to normal as is possible under the prevailing circumstances.

The Customer shall use all Applications under a non-exclusive, non-transferrable licence, as set out in this Contract for Services and detailed in the confirmation email. This licence permits the maximum number of Users detailed in the confirmation email to access the Applications at any given time and such access is only permitted through the site, unless otherwise agreed.

All Applications provided by the Information Service Provider are the property of the Information Service Provider unless otherwise stated and shall be covered by the terms of the licence included in this Contract for Services.

Where, in the opinion of the Information Service Provider, Customer Computer Systems are likely to cause disruption to the API Infrastructure, the Information Service Provider may request that the Customer disconnects from the API Infrastructure until advised that reconnection is possible. The Information Service Provider may require changes such as upgrades or equipment replacement to be made to the Customer Computer Systems prior to reconnection.

In the event of any unauthorised access by the Customer of Applications or the API Infrastructure, the Information Service Provider shall be entitled to terminate access indefinitely or temporarily as it deems appropriate and to terminate this Contract for Services in accordance with Section for ‘termination’ below.

The Customer shall ensure that no Customer Computer Systems are connected to a third party system or other service, communications system or network in such a way that the Services may be accessed by unauthorised third parties.

The support provided by the Information Service Provider  shall relate only to the Applications and API Infrastructure.  Any problems which are related to Customer Computer Systems  must be resolved by the Customer’s own support staff. 

Additional support services shall be available at additional  cost to the Customer at the rates agreed by both parties

When seeking support the Customer shall use its best and reasonable  endeavours to provide the fullest information possible to aid the  Information Service Provider in diagnosing any faults in either  the Applications or the API Infrastructure.

The Information Service Provider shall aim to resolve all support  problems within 16 Business Hours or as soon as possible thereafter  where resolution in that time is not possible.

In the event of support problems, the Information Service Provider  shall reasonably endeavour to provide a workaround solution to  the Customer to enable the Customer’s continued use of the Services or to  enable use that is as close to normal as is possible under the prevailing circumstances.

Where expressly indicated, all Intellectual Property Rights subsisting in the Applications and the API Infrastructure, including any supporting software and documentation are owned by and/ or licensed to the Information Service Provider. For the purposes of this section, ‘Applications’ and ‘API Infrastructure’ along with supporting software and documentation are taken to include the manner in which and the extent to which all such material is compiled and presented by the Information Service Provider.

Subject to the Clause above, the Intellectual Property Rights subsisting in all other elements of the Applications and API Infrastructure, including any supporting software and documentation, is the property of named third parties.

The Customer shall not either during the Term or after the expiry of this Contract for Services permit or cause to occur any infringement of any Intellectual Property Rights covered by this Clause. Use by the Customer and its employees of the Services shall be only within the terms of the Contract for Services.

The Customer shall not, in the absence of the Information Service Provider’s written consent, reproduce, adapt, translate, reverse-engineer, or make available to any third party any of the Applications, any part of the API Infrastructure, or any other material associated with the Contract for Services where such activity goes beyond the scope of actions permitted by the terms and conditions of this Contract for Services.

Where the Customer either suspects or is aware of any breach of Intellectual Property Rights covered by this Clause it shall be under a duty to inform the Information Service Provider of such breach immediately.

Subject to Section for ‘Intellectual Property’, all Intellectual Property Rights subsisting in Customer Data are and shall remain the property of the Customer. The Customer permits the Information Service Provider to interrogate and analyse the data from time to time in order to enable it to develop new services provided that the Information Service Provider shall not make such data available to any third party without the express written consent of the Customer. Certain Customer Data may belong to third parties. In such cases, the Customer warrants that all such Customer Data is used with the consent of relevant third parties.

If and to the extent that the provision of the Services includes the processing of personal data by the Information Service Provider on behalf of the Customer, such processing shall be carried out in accordance with the terms of the Privacy Policy and applicable data protection laws.

During the Term of this Contract for Services and after the termination or expiration of this Contract for Services for any reason, the Information Service Provider shall use its best and reasonable endeavours to ensure that all Customer Data is kept secure and confidential. The Information Service Provider shall not, in the absence of express written consent from the Customer, disclose Customer Data to any third party unless such disclosure is required by law in which case the Customer shall be notified in writing of the disclosure or for the purposes of performing the Services under the Contract.

The Customer agrees and accepts that injunctive relief shall not be available to it in the unlikely event of a breach of the obligations set out in this clause or elsewhere in the Contract.

The Information Service Provider shall not be liable to the Customer for any indirect or consequential loss the Customer may suffer even if such loss is reasonably foreseeable or if the Information Service Provider has been advised of the possibility of the Customer incurring it.

The Information Service Provider’s entire liability to the Customer in respect of any breach of its contractual obligations, any breach of warranty, any representation, statement or tortious act or omission including negligence arising under or in connection with this Contract for Services shall be limited to a sum equal to the greater of (a) the fees received under the Contract by the Information Service Provider from the Customer in the 12 months preceding the event from which such loss arose or (b) £500.

The Information Service Provider may provide algorithmically curated twitter feeds and other content authored by third parties. Tweets and other third party content will be served automatically to the customer. The Information Service Provider may not be the author of such content and tweets, and they will not be responsible for the content of any tweets or third party content, except to the extent that the Information Service Provider has actually authored the content. The Information Service Provide expressly excludes any liability the customer may suffer or incur arising from any tweet or other third party content.

Notwithstanding any other provision in this Contract for Services, the Information Service Provider’s liability to the Customer for (a) death or injury resulting from the Information Service Provider’s own negligence or that of their employees, agents or sub-Contract for contractors or (b) fraudulent misrepresentation, shall not be limited.

Neither the Information Service Provider nor the Customer shall be liable for breaching this Contract for Services where that breach results from “Force Majeure.”

Force Majeure refers to any event that is beyond the reasonable control of the parties and includes, but is not limited to: power failure, internet Information Service Provider failure or other third party service provider failure, industrial action, civil unrest, theft, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

Nothing in this Contract for Services shall create, or be deemed to create, a partnership, the relationship of principal and agent, or of employer and employee between the Information Service Provider and the Customer.

Neither Party shall assign, transfer, sub-Contract for Services, or in any other manner make over to any third party the benefit and/or burden of this Contract for Services without the prior written consent of the other, such consent not to be unreasonably withheld.

The Parties agree that, in the event that  one or more of the provisions of this Contract  for Services is found to be unlawful,  invalid or otherwise unenforceable, that / those  provisions shall be deemed severed from the remainder  of this Contract for Services. The remainder of  this Contract for Services shall be valid and enforceable.

This Contract for Services embodies and sets forth the entire Contract for Services and understanding between the Parties and supersedes all prior oral or written contracts, understandings or arrangements relating to the subject matter of this Contract for Services.
Neither Party shall be entitled to rely on any term, understanding or arrangement not expressly set forth in this Contract for Services, save for any representation made fraudulently.

Unless otherwise expressly provided elsewhere in this Contract for Services, this Contract for Services may be varied only in writing by both of the parties.

The Parties agree that no failure by either Party to enforce the performance of any provision in this Contract for Services shall constitute a waiver of the right to subsequently enforce that provision or any other provision of this Contract for Services. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

The relationship between the Parties under this Contract for Services is and shall remain non-exclusive. Both parties are free to enter into similar relationships with other parties.

This Contract for Services shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the laws of England and Wales.

Terms applicable to consumer and sole-trader customers"

Contacting us if you are a consumer

Your consumer right to cancel and receive a refund

Our liability if you are a consumer or sole-trader