If you do not yet have a Silver or Gold subscription on CityFALCON, simply sign up for a new Premium plan. If you need help applying the voucher/coupon, see this article. Consecutive months will automatically renew if your coupon is longer than 1 month (annual plans should sign up under their own level).
If you already have a Silver or Gold subscription plan, it can be a little more complicated. Make sure you are logged in first.
- Visit the account subscription page
- Click Manage Subscription, which takes you to the Chargebee portal
- Click on your current subscription name
- Click Edit Subscription under your credit card information
Then, to complete the process, find your situation below. Screenshots and more guidance can be found in this article.
Silver monthly plan to a monthly Silver voucher
- Click Apply Coupon under the price and plan name
- Enter your coupon code and click on the blue button with an arrow
- Update your subscription
- Your next period will use the coupon
Gold monthly plan to a monthly Gold voucher
- Click Apply Coupon under the price and plan name
- Enter your coupon code and click on the blue button with an arrow
- Update your subscription
- Your next period will use the coupon
Silver monthly plan to a Gold voucher
You can easily upgrade your plan.
- Choose the applicable plan from the dropdown
- Click Apply Coupon under the price and plan name
- Enter your coupon code and click on the blue button with an arrow
- Update your subscription
Silver yearly plan to a Silver or Gold voucher
Because you already have a Silver yearly plan, you will need to switch to a monthly plan to use a monthly voucher or change your plan to go Gold. You will be given credits for the unused portion of your yearly plan, which you can use again after the voucher expires.
- Choose the plan applicable to your coupon type (monthly or annual) from the dropdown
- Click Apply Coupon under the price and plan name
- Enter your coupon code and click on the blue button with an arrow
- Update your subscription
- A credit will appear for the unused portion of your annual Silver plan
Gold yearly plan to a monthly Gold voucher
Because you already have a Gold yearly plan, you will need to switch to a monthly plan to use the voucher. You will be given credits for the unused portion of your yearly plan, which you can use again after the voucher expires.
- Choose the 1 month Gold plan from the dropdown
- Click Apply Coupon under the price and plan name
- Enter your coupon code and click on the blue button with an arrow
- Update your subscription
- A credit will appear for the unused portion of your annual Gold plan
Any Gold plan to a Silver voucher
If you have a Gold plan already, using a Silver voucher would be a downgrade! You can give away your Silver code to someone else (it's only redeemable for a single use) or sign up with a second email account to use the Silver plan.
Issues
If you have any questions or problems, don't hesitate to ask. If you received a voucher code by email, you can reply to the email. If you've received a code from another channel, you can use our Contact Us form.